Last updated: 01-01-2023

Refund, Cancellation, and Replacement Policy for ZevPoint

At ZevPoint, we are committed to providing our customers with high-quality products and exceptional customer service. Please review our refund, cancellation, and replacement policy outlined below.

Replacement Policy:

1. Defective Product: If you receive a defective product or experience an issue within 10 days of the original purchase date, we will replace the item with a new, working unit.
2. Initiate Replacement: To initiate a replacement, contact our customer support team at impact@zevpoint.com or call us at +91 9779750538. Provide your order number, a detailed description of the issue, and any relevant photos or documentation.
3. Return Instructions: Once your replacement request is approved, we will provide you with instructions for returning the defective item. ZevPoint will cover the shipping costs associated with returning the product.
4. Timely Shipping: Upon receipt and inspection of the returned product, we will promptly ship a new, working unit to you within 7 business days.

Cancellation and Refund Policy:

1. Cancellation Timeframe: You have the option to cancel your order and request a refund within 7 days of purchase, but this is only possible before the product has been delivered.
2. Initiate Cancellation: To initiate a cancellation and refund, contact our customer support team at impact@zevpoint.com or call us at +91 9779750538. Provide your order number and the reason for cancellation.
3. Product Condition: For a refund to be approved, the product must not have been opened, used, or damaged, and it should be in its original condition.
4. Return Instructions: If your cancellation and refund request is approved, we will provide you with instructions for returning the item. ZevPoint will cover the shipping costs associated with returning the product.
5. Refund Processing: Upon receipt and inspection of the returned product, we will notify you of the approval or rejection of your refund request. If approved, the refund will be issued to the original payment method used during the purchase. Please allow up to 10 business days for the refund to appear on your statement.

Limitations:

1. Third-Party Services: ZevPoint does not take responsibility for third-party services such as courier companies, installation services, etc., as these are provided only upon the customer’s request. These services cannot be the reasons for return, replacement, or cancellation.

Please note that this refund, cancellation, and replacement policy applies only to products purchased directly from ZevPoint or our authorized resellers. For purchases made through third-party retailers, please refer to their respective policies.

If you have any questions or concerns about our refund, cancellation, and replacement policy, please feel free to contact our customer support team at impact@zevpoint.com or +91 9779750538. We are here to help you and ensure a smooth and satisfactory experience with ZevPoint.